Refund & Cancellation Policy

This policy applies to flight bookings made through Travels Snooz (travelssnooz.com) online or by phone at +1 (833) 834-2949. Two sets of rules affect every refund: the airline's fare rules attached to your specific ticket (which we cannot override) and our service-fee rules (described below). Both are disclosed to you before you pay.

1. 24-hour risk-free cancellation

In line with US Department of Transportation rules, tickets for travel to, from, or within the United States that are booked at least 7 days before departure can be cancelled for a full refund within 24 hours of booking, with no airline penalty. To use this window, call us at +1 (833) 834-2949 within 24 hours of receiving your confirmation.

2. Cancellations after 24 hours

• Refundable fares — refunded per the fare rules, minus any airline cancellation penalty stated in those rules.
• Non-refundable fares — most discounted economy fares. The fare is generally not returned in cash, but many airlines issue a travel credit for future use (minus any airline penalty). We will tell you before booking whether your fare is refundable.
• Basic economy — typically cannot be changed or refunded after the 24-hour window, per airline rules.
• No-show — failing to cancel before departure usually forfeits the entire ticket value under airline rules. Always call us before the flight departs.

3. Date and itinerary changes

Changes are subject to the airline's change rules, any fare difference between your old and new flights, and a Travels Snooz processing fee where applicable. Many US carriers have eliminated change fees on standard economy and above for domestic travel, but fare differences always apply. We will quote the total cost of a change before you approve it — nothing is processed without your confirmation.

4. Airline-initiated cancellations and significant changes

If the airline cancels your flight or makes a significant schedule change and you choose not to travel, you are entitled to a refund to your original payment method under US DOT rules — regardless of fare type. We will file and follow up on that refund with the airline at no Travels Snooz fee. See our Flight Schedule Change page for details.

5. Our service fees

6. How to request a cancellation or refund

1. Call +1 (833) 834-2949 (24/7) or email support@travelssnooz.com with your booking reference (PNR).
2. Our agent confirms your ticket's fare rules and quotes any applicable penalties or fees before anything is processed.
3. Once you approve, we process the cancellation and submit any refund to the airline the same business day.
4. You receive written confirmation of the cancellation and, where applicable, a refund reference.

7. Refund timelines

• Credit card refunds — airlines are required to process within 7 business days of receiving a complete refund request; your bank may take 1–2 additional billing cycles to post it.
• Cash/other payment refunds — within 20 days under US DOT rules.
• Travel credits — typically issued within 24–72 hours; validity periods vary by airline.

We track every refund we submit and chase the airline until it is resolved. If a refund is delayed beyond these windows, contact us and we will escalate with the carrier.

8. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved within one business day. Initiating a chargeback while a refund is already in progress can delay your money, as airlines freeze refunds during disputes.

9. Exceptions and special cases

• Bereavement / medical — some airlines waive penalties with documentation; we will request waivers on your behalf.
• Duplicate bookings — accidental duplicates reported within 24 hours are cancelled without Travels Snooz fees.
• Partially used tickets — refund value, if any, is calculated by the airline based on the used segments.